Exchanges and Replacements
At Raven Fightwear, we want you to be completely satisfied with your purchase. Our exchange and replacement policy is designed to be straightforward. Please review the following details to understand how we handle refunds, exchanges, and replacements.
Change of Mind or Incorrect Size
You can request a refund before your order is shipped. After shipment orders may only be exchanged. Exchanges are allowed within 60 days of receipt. Items must be unworn, unwashed, and have original tags attached. Contact sales@ravenfightwear.com with your order number and the purchaser's name. You may exchange for an item of equal value.Â
Secondary and Tertiary Exchanges
Additional exchanges are possible within the original 60-day period but may incur a restocking fee. This policy ensures you get the right size and fit for your gear.
Replacement Policy
All items come with a 180-day quality guarantee. If an item fails due to manufacturing defects within this period, it will be replaced at no cost. Damaged items may not need to be returned; photos may suffice for replacements.
Purchases from Raven Stockists
If you bought from a Raven stockist, contact them directly for returns or exchanges.
Gift Items
Gift items can be exchanged under our exchange policy. Provide enough information to identify the order for processing.
Clearance and Custom Items
Clearance items are not eligible for exchange or refund. Custom items are final and cannot be returned.
Club Gear
Club gear is custom made and cannot be exchanged. Speak with your instructor for any necessary exchanges within your club.
Sales Items
Items purchased during sales events can be exchanged but will incur restocking/shipping fees.
Gift Certificates/Gift Cards
Gift certificates are non-refundable once issued. Please choose carefully before purchasing.
Wholesale Orders
All wholesale orders are final once they have been shipped. To provide you with the best wholesale discounts, we are unable to offer refunds or exchanges on these purchases.
Contact Us
If you have any questions or need assistance, please email us at sales@ravenfightwear.com.